Do you find that members of your team often whinge about things not working as they want, or perhaps you get complaints around product or …
Are you drowning in emails..we share our top tips to get them down
So it’s the first week of the year have you found that the emails are still backing up or did you manage to clear them …
The Bad weather is coming….can you cope with a surge
So that time of year is upon us where bad weather can impact your business in many ways as outlined below, the cause can be …
Business migration and enhancement…..a case study
Today I want to share with you a case study on a project we undertook this year. The aim was the migration of activity from a …
Do you use management information to run your business
If not why?……..Everyone talks about the importance of management information, not many people tell you what you should be looking at, why those are the …
Would you want a customer service person to say…I don’t want to have an argument with you….
As a customer or a manager I am sure that phrase would make you cringe, but in a strange way for one call handler in …
Have you explored the best way to communicate with your customers?
Ensuring your actions are relevant to what you do is so important. How often do you go into a public place where there is a …
Why you should continually evolve in your business…
Why should I improve what I do? Naturally most of us want to be better at something and want to continually improve the service / …
have you looked at how you do things recently, we share the reasons why
Why should I improve what I do? Naturally most of us want to be better at something and want to continually improve the service / …
Do you listen to customer feedback?
Working with your complaints will help you grow a stronger business Are you giving enough credence to complaints, as an SME business do you spend …
