The aim of a process review is to dig down and understand what you do and how you do, and can you do it in an easier way that saves you time, or stops customer complaining.
This will involve spending time with your staff, firstly ensuring that they are doing what you think they are doing and then reviewing the steps in the process along with any regulatory requirements (eg Data Protection) that may be in place.
We will then have an open conversation with you or your senior team / office manager challenging different areas of these tasks and looking at the impacts on other departments and customers from the current process.
Then considering methods as to how this can be improved, it could be as simple as changing the order of a process, reducing paperwork trails into an electronic process or a complete revamp as to how the task is carried out.
Propolis can leave you with a written report and action plan or help you implement the changes, which ever option works best for you.