People Development and Training

“Staff are your most important asset, empowering them and welcoming their input is key to them helping you achieve your goals successfully”.

Sarah Bull-Valentine
Managing Director

Staff are your most important asset, they are the ones that know what the customers want and how you want to delivery it, they are the frontline to delivering your business success. With 15 years of staff management experience, running teams from 1 – 100, Propolis can support you to get the best from your employees.

Business Breakthrough Session

A two hour session with us to ensure that we fully understand your Business Mission, Values and desired Outcomes, from this session we can work with you to develop culture, staff management documentation, training sessions and support changes that you need within you staff team.

For those growing businesses there are a variety of processes and documents that can be built in to support staff development including but not limited to the below:

  • Annual Appraisal & Monthly / Quarterly 121
  • Call review / Audit feedback
  • Incentive Schemes driven through Quality, Accuracy and Productivity
  • Capability Management & Personal Improvement Plans (PIP)

Customised Training and Workshops

  • Customer Service and Sales
  • Developing your Customer Pledge
  • Building Culture
  • Leadership
  • Customer Service and Sales
  • Process Change

This includes creating, writing, producing and delivering training.

Leadership

Sessions with team leaders & managers in

  • The benefits of delivery & recording of side by side coaching
  • Annual appraisals & 121’s
  • Helping them understand and generate SMART objectives for the team
  • Managing difficult behaviours and poor performing staff

Customer Services & Sales

Understand your key drivers around customer service and expectations of your staff, then provide training supporting this, ensuring staff understand:

  • The importance of managing customer expectations;
  • What actions can lead to complaints;
  • What does good customer service look like; and more importantly how to resolve and develop a culture of continuous improvement
  • Any regulatory requirements such as DPA.