Do you find yourself constantly asking people in the office how to do the same simple tasks?
Do you have a processes manual that is sat in the shelf gathering dust?
Have you noticed members of your staff have a few different ways of completing the same task?
If you answered YES to any of the above questions; it’s time to streamline your business and map your processes. And here we tell you why…
Many businesses start out offering a simple service to satisfy a need, to a set of customers. The business is often started by an individual or team of people that are proficient at providing a service that they know that they can offer better than their competitors.
But there is more to a business than simply offering your products and services to customers; there are areas of the business that SME business owners are not proficient in; such as administration, accountancy or customer service.
During the growth stages businesses take on new employees or outsource to other people / companies to do the additional support and administrative services that are all part and parcel of running a successful business. It is when the business has a few employees and people have different roles that the need for documented processes becomes apparent. This is often noticed more in the summer time due to key employees taking annual leave and leaving big gaps in the business and business has to stop until they return!
The aim of process review/mapping is to dig down and understand what you do and how you do it!
Never again will you be left in a situation where your finance controller is on holiday but you need to raise a Purchase Order and no one in the office can do it!
Having a professional reviewing and mapping your processes can enable you to identify ways that can save time, money and even improve customer service. Don’t just do things the way you have always done them, invest in your business and take advantage of someone from the outside looking in.
The benefit of having streamlined processes is peace of mind, knowing that in your absence everyone knows what they are doing and the business is working correctly. You can benefit from less downtime, improved customer service and most importantly peace of mind.
Interested in finding out more? Take the next step…. Email Sarah at firstname.lastname@example.org