Customer Journey

Your most important attribute is your customers, they are the ones that will sell your product or service when you do a good job, we want to help you ensure that your customers get what they want in a timely fashion with clarity of needs on both parts, be this how to order, payment method or delivery timeframes.

“Sarah’s customer services session contained lots of top tips and demonstrated that she really understands all the challenges faced when communicating with customers, Amy Law delegate Ladies Links Oct 2015”.

Ensuring that your expectations of the customer is clear and simple is critical. All too often a letter, an email or a text generates additional unnecessary phone calls into your team, as will not contacting the customer on a regular basis with updates on their order / claim / payment etc,

Sometimes we just don’t realise that we are not giving clear signposts to our customers.

A good understanding of your customer base is very important in helping you get this right first time, we will help you:

  • Do you understand the customer demographic
  • Look at their preferred communication method, and make this work for you and them?
  • make sure you have clear communication, removing any jargon and duplicate steps

Propolis will undertake a review of what you do now, identify and explain the changes you will benefit giving you a clear action plan.
If you want additional support in delivery, Propolis can project manage these through to implementation if required.