To undertake any of the above stages, we need to gain a thorough understanding of your business. We do this by spending time with managers and employees to gain insight into:
- The business vision, mission, values and goals
- The product / service
- Organisation structure and ownership of areas
- Staffing levels, roles and turnover
- Management information used / available
- The customer journey
We take a very hands-on approach to projects. It’s key your team buy into the process and any subsequent changes that result, so it’s important we engage with and provide them with the necessary support. This often involves facilitating brainstorming sessions so the team can share their ideas and input into the process.
As owner or manager of the business, you will be given clear and concise documentation and reporting throughout the whole process ensuring you have clear direction on where you want to get to, the steps to get you there and the support needed to create an efficient and effective business.