The cost of living is rising. How can you save money in your business?

Staying profitable is becoming more challenging for many businesses thanks to rising costs. Overheads are on the increase, supplier fees are getting higher, and the …

How customer complaints improve your processes

No matter the size of your organisation, it’s likely you’ll receive the odd grumble or raised concern from your customers. Naturally, these customer complaints can …

The reasons your employees are resisting change, and how to overcome them

Making changes across your business might feel like an unwelcome challenge. If you have ways of working that have always been followed, procedures that have …

Five ways to improve your processes to increase your productivity

You’d be forgiven for thinking you should be running a really productive business. After all, you’ve hired staff to deliver the work. You’ve invested in …

How investing in processes will increase your profits

‘My systems don’t need fixing. They’re not broken.’ Truthfully, that’s the most common reason clients give us for not investing in process mapping. Sticking to …

The four process problems that make you less productive

Process management: a simple set of documents with attractive diagrams and the promise of business transformation? Paperwork and pictures have their place. But to make …

Five problems with your processes, and how to overcome them

How do you keep track of your processes? You’d probably expect every organisation, especially large ones, to have a clear process map. A process map …

Your business through Covid-19: Reflect on current success to plan future processes

Your business through Covid-19: Reflect on current successes to plan future processes   The coronavirus pandemic caused many of us to make overnight changes to …

Maximising the quiet in uncertain times

We always want to spend time on our business not in our business, who knows when we may get this chance again.  Today I want …

Case Study – Review of Payroll Processes

Case Study – Review of Payroll Processes Initially the work undertaken enabled the team to generate capacity of 10-15%, as the other actions were implemented …

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