Where are the risks? Let’s prepare for them…

As a Managing Director or Business owner you will be adept at taking calculated risks. Risk taking often goes hand in hand with entrepreneurial spirit …

Top tips to help SME Business owners get to grips with Process mapping

So you know you need to map your processes and you’re feeling in a bit of a muddle…Don’t worry. Here we have some top tips …

Why do you need to map your processes?

Do you find yourself constantly asking people in the office how to do the same simple tasks? Do you have a processes manual that is …

Do you worry about the ‘what if’s’?

We know too many owner managers who have developed a great company, with a number of staff, but as with any growing business, they are …

The link between clear processes and productive people

Do you find your staff float between tasks or do not have clear guidance on how to undertake different processes? We find many employees doing …

Supporting Young Entrepreneurs

Wednesday night sees the final of the Barnsley I Know I Can challenge for 2016. 25 years ago, I was involved as a student in …

5 Top tips to great customer service…

We have all been on the receiving end of poor customer service and we all know how it feels, and you want to make sure …

Can you see if your business is Performing as well as you think…..

Can you see if your business is Performing as well as you think….. So your bank balance is looking healthy, that ticks one box, but …

Do you know if you are giving good service….

Developing an ethos of continual improvement – are you giving your customers what they want… It is so important to learn from feedback and build …

Do you apply the KISS Principle to your customers?

Last week we shared the first of 4 instalments from our Yorkshire Ladies Links talk about my 4 key principles when dealing with customers and …

Older Posts »