The link between clear processes and productive people

Do you find your staff float between tasks or do not have clear guidance on how to undertake different processes? We find many employees doing …

Supporting Young Entrepreneurs

Wednesday night sees the final of the Barnsley I Know I Can challenge for 2016. 25 years ago, I was involved as a student in …

5 Top tips to great customer service…

We have all been on the receiving end of poor customer service and we all know how it feels, and you want to make sure …

Can you see if your business is Performing as well as you think…..

Can you see if your business is Performing as well as you think….. So your bank balance is looking healthy, that ticks one box, but …

Do you know if you are giving good service….

Developing an ethos of continual improvement – are you giving your customers what they want… It is so important to learn from feedback and build …

Do you apply the KISS Principle to your customers?

Last week we shared the first of 4 instalments from our Yorkshire Ladies Links talk about my 4 key principles when dealing with customers and …

Do you really know your customer….

Last month I was privileged to speak at Yorkshire Ladies Links talking about my 4 key principles when dealing with customers and how technology can …

Find a way of changing the good news to great………….

Do you find that members of your team often whinge about things not working as they want, or perhaps you get complaints around product or …

Is it time to recruit……..

At some point in your business journey there will come a time when you can’t see the wood for the trees, this could be due …

Are you drowning in emails..we share our top tips to get them down

So it’s the first week of the year have you found that the emails are still backing up or did you manage to clear them …

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