Your business through Covid-19: Reflect on current success to plan future processes

Your business through Covid-19: Reflect on current successes to plan future processes   The coronavirus pandemic caused many of us to make overnight changes to …

Case Study – Review of Payroll Processes

Case Study – Review of Payroll Processes Initially the work undertaken enabled the team to generate capacity of 10-15%, as the other actions were implemented …

5 Top tips to great customer service…

We have all been on the receiving end of poor customer service and we all know how it feels, and you want to make sure …

Do you know if you are giving good service….

Developing an ethos of continual improvement – are you giving your customers what they want… It is so important to learn from feedback and build …

Do you apply the KISS Principle to your customers?

Last week we shared the first of 4 instalments from our Yorkshire Ladies Links talk about my 4 key principles when dealing with customers and …

Do you really know your customer….

Last month I was privileged to speak at Yorkshire Ladies Links talking about my 4 key principles when dealing with customers and how technology can …

Find a way of changing the good news to great………….

Do you find that members of your team often whinge about things not working as they want, or perhaps you get complaints around product or …

Are you drowning in emails..we share our top tips to get them down

So it’s the first week of the year have you found that the emails are still backing up or did you manage to clear them …

The Bad weather is coming….can you cope with a surge

So that time of year is upon us where bad weather can impact your business in many ways as outlined below, the cause can be …

Business migration and enhancement…..a case study

Today I want to share with you a case study on a project we undertook this year.  The aim was the migration of activity from a …

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