The cost of living is rising. How can you save money in your business?

Staying profitable is becoming more challenging for many businesses thanks to rising costs. Overheads are on the increase, supplier fees are getting higher, and the …

How customer complaints improve your processes

No matter the size of your organisation, it’s likely you’ll receive the odd grumble or raised concern from your customers. Naturally, these customer complaints can …

The four process problems that make you less productive

Process management: a simple set of documents with attractive diagrams and the promise of business transformation? Paperwork and pictures have their place. But to make …

Your business through Covid-19: Reflect on current success to plan future processes

Your business through Covid-19: Reflect on current successes to plan future processes   The coronavirus pandemic caused many of us to make overnight changes to …

Case Study – Review of Payroll Processes

Case Study – Review of Payroll Processes Initially the work undertaken enabled the team to generate capacity of 10-15%, as the other actions were implemented …

5 Top tips to great customer service…

We have all been on the receiving end of poor customer service and we all know how it feels, and you want to make sure …

Do you know if you are giving good service….

Developing an ethos of continual improvement – are you giving your customers what they want… It is so important to learn from feedback and build …

Do you apply the KISS Principle to your customers?

Last week we shared the first of 4 instalments from our Yorkshire Ladies Links talk about my 4 key principles when dealing with customers and …

Do you really know your customer….

Last month I was privileged to speak at Yorkshire Ladies Links talking about my 4 key principles when dealing with customers and how technology can …

Find a way of changing the good news to great………….

Do you find that members of your team often whinge about things not working as they want, or perhaps you get complaints around product or …

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